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Research has shown that offering consumers cash-back and rebate incentives using a targeted approach can drive new customer acquisition, dramatically impact average ticket size, and increase average frequency of patronage. In fact, a recent test group of Vesdia program participants spent between 12% and 44% more at participating merchants over the course of 10 months.
Peter Clark
The Loyalty Guide
Survey results show that cost-benefit issues surrounding loyalty scenarios are top-of-mind for retail marketers. Repeat visit (61%), incremental sales (58%), and overall satisfaction (57%) have emerged as the three most significant factors used by retailers for justifying spend on loyalty elements, operational costs, and upgrade/deployement of loyalty software applications. All three ROI criteria can lead to sales uplift, retention improvementnt, and reduced attrition for retailers.
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